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| How do I create my logo? |
| Can I create more than one logo? |
| When and how do I receive my finished logo? |
| What file formats do I receive? |
| I need an EPS file |
| How do I put my logo into a Word document? |
| How much will I pay for a logo? |
| How do I pay for a logo? |
| How do I order extra services and files? |
| Can you refresh my existing logo? |
| What if I want changes to the logo I’ve chosen? |
| How much do I pay for any changes I want? |
| FREE logo repositioning service |
| Do you offer discounts to charities? |
| What about my privacy? |
| Do I own the symbol I’ve chosen? |
| Can I trademark my logo? |
| Do you provide after sales support? |
| Why don't you publish your Internet customer support phone number? |
| The symbols or fonts are not showing. What can I do? |
| I cannot download my logo files and save them. How can I save the files? |
| I'm experiencing other technical problems or error messages |
| I'm experiencing payment problems |
| How do I create my logo? Click here to see logo examples with tips on how to acheive the look you want. Click here to see an illustrated step-by-step guide. Click here for help once you've started.
Can I create more than one logo? When and how do I receive my finished logo? PNG file Insert>Picture from file>then scroll down to Portable Network Graphics (PNG) on the file type menu and click insert. This may be slightly different depending on which version you are using. The PNG file can only be reduced, but the file we send is large, so you shouldn't need to enlarge it for stationery usage. GIF files When you make your payment you will have the option of choosing to add an EPS file to your order for an extra £10. We will then send this to you usually within 24 hours. EPS files If you need different file format just e-mail us at support@logofresh.co.uk to tell us your company name and the file format you need. Then click the link below to log in and make your payment. http://logofresh.co.uk/payment We charge an extra £10 per extra file format and the file/s will be sent to you by email usually within 1 to 2 days. Other common file formats available are listed below. AI files PSD files This graphics file is also compressed and can open into almost any other application. JPG files are typically used for on-screen purposes such as on Web sites and PowerPoint presentations; this is because the files are smaller than EPS or TIFF files. They are not ideal for printing and cannot be resized without significant loss of resolution. This file is for Web and proof use only. You can view it with any browser. TIFF files TIFF stands for Tagged Image File Format. This type of graphics file is compressed, meaning that it has been pared down to contain only vital information. Like an EPS file, a TIFF file can also be pulled into almost any other application. However, a TIFF file cannot be enlarged without loss of resolution; it can only be reduced. If you haven't ordered your logo you will be able to add an EPS file on the 'Confirmation of your order' page. If you have already ordered your logo you can still order an EPS file by clicking the link below to log in and make the payment by clicking the top 'make payment button.http://logofresh.co.uk/payment How do I put my logo into a Word document? You will be able to do this using the PNG file which you can insert into a programme such as Word and print if you need to. To insert the file into a Word document for example, you would open your Word document and then go to: How much will I pay for a logo? How do I pay for a logo? How do I order extra services and files? To order an extra file format, an extra set of changes or to make payment for any other miscellaneous services click here. Please email us at support@logofresh.co.uk with your company name and tell us the file format or the changes you want. top Can you refresh my existing logo? Try our Logo Refresh Service if you have an existing logo that's looking a bit tired or dated. We may be able to give it a new lease of life. You will need to have the original EPS or AI editable file to send us and we will let you know within a few hours if it is possible and the cost. What if I want changes to the logo I’ve chosen? How much do I pay for any changes I want? If you want to ask us anything just send us an email with your company name to support@logofresh.co.uk. FREE logo repositioning service Do you offer discounts to charities? If you or your company are a non-profit making registered charitable organisation we may be able to offer you a discount on your logo. Before ordering please contact us with your charity registration details. top What about my privacy? Do I own the symbol I’ve chosen? Can I trademark my logo? Do you provide after sales support? To keep costs as low as possible for everybody and keep accurate records of customer enquiries and requests we don't make telephone consultations. But please feel free to email us with any enquiry you have and a member of staff will contact you as soon as possible. If you have any further questions just e-mail us at support@logofresh.co.uk.
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Technical problems or error messages Almost all error messages can be resolved by following the steps below. For Internet Explorer:1. Follow the steps below to delete the cache and cookies from your computer. a) Open Internet Explorer and click 'Tools'. b) Click on 'Internet Options'. c) On the 'General' tab, click on 'Delete Files'. d) You may also want to check the box "Delete all offline content". e) Click 'OK' and wait for the hourglass icon to stop after it deletes the temporary Internet files. f) You can now click on 'Delete Cookies' and click 'OK' to delete cookies that websites have placed on your hard drive. 2. Restart your computer and log in to your account again. For Mozilla (Netscape, FireFox, etc) 1. Follow the steps below to delete the cache and cookies from your computer. a) Open your browser and click on 'Tools'. b) Click on 'Options'. c) Select 'Privacy'. d) Click on the buttons to Clear your Cookies and Cache 2. Restart your computer and log in to your account again. Here are some other possible reasons why you are experiencing problems. Browser compatability For the best performance it is reconmmeded to have a Broadband Internet connection. A slower Internet connection would not necessarily cause problems on the Logofresh site but may tend to make the site run slower. Cookies Security software Some security software could block the site from working. This can happen with certain identity theft prevention software - for instance the software may block the transfer from taking place to attempt to protect your privacy. There is no technical reason on the Logofresh site why the system would stop working for you. If you have any security software running on the computer/s you are using you could try disabling this temporarily to see if it alleviates the problem. Javascript You must have Javascript enabled in your browser. How to enable JavaScript in a Web browser Microsoft Internet Explorer 5/6 In Internet Explorer click on the 'Tools' menu and select 'Internet Options'. Click on the 'Security' tab and then click on the 'Custom Level...' button. Scroll down until you can see options. They are located near the bottom of the list. Set the option 'Active scripting' to 'Enable'. Then click on the 'OK' button. Click 'OK'. This concludes enabling JavaScript for Microsoft Internet Explorer 5 or 6. If the problematic Web page (which did not work without JavaScript) is still opened inside Internet Explorer, simply press the 'F5' key on your keyboard to reload it. Now it should work correctly. Microsoft Internet Explorer 7 In Internet Explorer 7 click on the 'Tools' button located in the upper right part of the screen (next to the gear icon) and select 'Internet Options'. Click on the 'Security' tab and then click on the 'Custom Level...' button. Scroll down until you can see options as shown on the picture. They are located near the bottom of the list. Set the option 'Active scripting' to 'Enable'. Then click on the 'OK' button. Click 'Yes'. Click 'OK'. This concludes enabling JavaScript for Microsoft Internet Explorer 7. If the problematic Web page (which did not work without JavaScript) is still opened inside Internet Explorer, simply press the 'F5' key on your keyboard to reload it. Now it should work correctly. Mozilla Firefox 1.5 In Firefox click on the 'Tools' menu and select 'Options' as shown on the picture. Click on the 'Content' tab, check the 'Enable JavaScript' checkbox and finally click on the 'OK' button. This concludes enabling JavaScript for Mozilla Firefox 1.5. If the problematic Web page (which did not work without JavaScript) is still opened inside Firefox, simply press the 'F5' key on your keyboard to reload it. Now it should work correctly. Note: This procedure applies to older and/or future versions of Firefox as well, with minor differences. The most important step is to find the 'Enable JavaScript' option and check it. Opera 8/9 In Opera click on the 'Tools' menu and select 'Preferences' as shown on the picture. Click on the 'Advanced' tab, then click on the 'Content' option and check the 'Enable JavaScript' checkbox. Finally click on the 'OK' button. This concludes enabling JavaScript for Opera 8 or 9. If the problematic Web page (which did not work without JavaScript) is still opened inside Opera, simply press the 'F5' key on your keyboard to reload it. Now it should work correctly. Note: This procedure applies to older and/or future versions of Opera as well, with minor differences. The most important step is to find the 'Enable JavaScript' option and check it. Please be aware that deleting your cookies may resolve the issue but it will remove saved settings for sites that you have visited, including passwords and logins stored by your browser.
The symbols or fonts are not showing. What can I do? Although rare, customers who have had this problem before followed the instructions below and did then complete their logo and make an order. We would suggest following the advice in the following Microsoft knowledge base article: http://support.microsoft.com/kb/908356 This support article suggests adding the website to the list of trusted sites in Internet Explorer. The site to add is "http://www.logofresh.com" and optionally "https://www.logofresh.com" if you are accessing the site via a secure connection. To work around this issue, add the Web site that is affected to the Trusted sites security zone in Internet Explorer. To do this, follow these steps:
Note You can also configure Internet Explorer settings by using Group Policy. For more information about how to do this, visit the following Microsoft Web site: Managing Windows XP Service Pack 2 Features Using Group Policy
I cannot download my logo files and save them. How can I save the files? If when you try to download your logo files from Logofresh the File Download dialog box appears, you then choose to save the file to disk and one of the following error messages is immediately displayed:
You should now be able to download and save files without incident. Microsoft article 281119 and Microsoft article 238588 explain this issue in further detail. How do I clear the "Do not save encrypted pages to disk" option to solve a download problem.
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Almost all error messages can be resolved by following the steps below before placing another order. For Internet Explorer: 1. Follow the steps below to delete the cache and cookies from your computer. a) Open Internet Explorer and click 'Tools'. b) Click on 'Internet Options'. c) On the 'General' tab, click on 'Delete Files'. d) You may also want to check the box "Delete all offline content". e) Click 'OK' and wait for the hourglass icon to stop after it deletes the temporary Internet files. f) You can now click on 'Delete Cookies' and click 'OK' to delete cookies that websites have placed on your hard drive. 2. Restart your computer and place your order again. For Mozilla (Netscape, FireFox, etc) 1. Follow the steps below to delete the cache and cookies from your computer. a) Open your browser and click on 'Tools'. b) Click on 'Options'. c) Select 'Privacy'. d) Click on the buttons to Clear your Cookies and Cache 2. Restart your computer and place your order again.
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